Delivery, Payments and Complaints

1. Delivery

We deliver through the Econt courier company (www.econt.com).

We are not liable for delays caused by the courier. Should a delay occur, please contact us — we will help you by tracking where your parcel is and will give you the waybill number.

2. Payments

You pay for the products you receive to the courier who delivered them, using the “cash on delivery” service. The courier will issue you a document confirming the payment.

If you have requested an invoice, you need to have provided current and valid company details. The invoice accompanies the parcel — attach the cash-on-delivery payment document to it. If the invoice is missing, please contact us: it has most likely been lost in transit and we will send you another copy as quickly as possible.

3. Non-conformity of the goods

Belsystems Ltd. is liable for any evident non-conformity of the goods with the order placed by the customer. Such non-conformity exists when, at the moment of delivery, you establish that the product does not match the one you ordered, i.e. it clearly differs from the description published in the online shop. In that case you have the right to return the goods by courier, and the delivery costs are to be borne by us.

Please contact us immediately on one of the telephone numbers listed under “Contacts”, so that we can be notified of the discrepancy and take steps to deliver the product you want.

4. Complaints

For all goods for which no warranty period is stated and which are not accompanied by a warranty card, in the event of a manufacturing or other defect that is not caused by you, you can submit a complaint to our e-mail address. The defect will then be remedied or the product replaced with a new one within the period and in the manner laid down in the Consumer Protection Act.

5. Product return terms

As a consumer you have the right to return a product purchased from the online shop within 14 (fourteen) working days of the date you received it. In accordance with the Consumer Protection Act, Belsystems Ltd. must refund the full amount paid for the product no later than 30 days from the date on which you exercised your right of return.

The cost of returning the product is borne by the consumer.

Conditions for returning the product:

• the product must be unused and its commercial appearance intact (not soiled, scratched, dented or damaged in any way);
• the product must be in its original packaging;
• the product must be returned together with its accompanying documents.

If any of the conditions above is not met, Belsystems Ltd. has the right to refuse to accept the product.

The product should be returned to:
Tarpaulin workshop, 2 Kolyo Ficheto Str., Byala, Ruse region, Bulgaria